Do People’s Reactions Control You?
Have you ever found yourself thinking something like this: “I want to open up the conversation gently so that they don’t feel defensive.” “How can I word this request in a way that doesn’t make them feel bad?” “What’s the best way to approach my mother, so that she...Recovering from Reactivity
As I was walking across a parking lot, carrying a package to a UPS store, a man passed me walking towards his car. Moments later, he yelled back at me, with some hostility, “Hey lady, do you think you could park any closer to my car?” I...What (Not) to Do When Triggered
As I was helping two people work through a conflict a few weeks ago, one of them turned to me and snapped, “So basically you’re accusing me of being abusive?” I took a deep breath. “OK. Let’s slow down … first, am I understanding what you are telling me...Off Course? Of Course.
I learned recently that airline pilots spend about 90% of flight time off-course. Using feedback from their on-board guidance system and from air traffic control, they constantly course correct for turbulence, winds and weather conditions.I find this very comforting,...
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