Do Words Matter?
As you work on changing your language and approach in conversations with others, do you ever find yourself wondering … • “What is the right way to say …” or • “Is it OK to use xyz word?” or • “Can I use “heard” as...Don’t Like What They’re Dishing Out? Do This
Like many people in the United States these days, I’ve been feeling disbelief and dismay at the vitriolic and derisive discourse that has become more normalized than ever. More than ever, we need to find a way forward that brings...Intention and Impact: Both Matter
Last weekend, one of my worst fears came true. Trying to provide “helpful” coaching during a fish-bowl exercise, I stopped someone trying out a new skill during the demonstration by saying, “Wait, wait, wait…” (as I interrupted her) and then added, “you’re using...Recovering from Reactivity
As I was walking across a parking lot, carrying a package to a UPS store, a man passed me walking towards his car. Moments later, he yelled back at me, with some hostility, “Hey lady, do you think you could park any closer to my car?” I...
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